Office Policies

Girl smiling with metal braces.

Comprehensive Children’s Dental Treatment in East Lansing, MI

At the office of Dr. Jacob Myers, our mission is simple: help patients throughout East Lansing and the surrounding areas achieve a beautiful, healthy smile through comprehensive pediatric dental treatment. We offer a variety of pediatric dental procedures as well as sedation dentistry, and we work hard to customize the treatment process and make it as convenient as possible for our patients. To that end, we've adopted a number of office policies to help us create the best possible experience for each and every patient.

Office Hours

We're here to answer questions, schedule appointments, and generally help serve our patients anytime during our weekly office hours:


8:00 a.m. – 5:00 p.m.
8:00 a.m. – 5:00 p.m.
8:00 a.m. – 5:00 p.m.
7:30 a.m. – 2:30 p.m.
8:00 a.m. – 3:00 p.m. ( 2 Fridays per month)

Feel free to call us anytime during our office hours or leave us a voicemail if it's after hours!


We know your time is valuable, and in order to make the best use of each patient's time, we reserve your appointment time specifically for you. Accordingly, we kindly ask our patients to arrive promptly on time for their appointments and to let us know ahead of time if that's ever a problem. If you arrive more than 15 minutes late to your appointment, there's a chance we'll need to reschedule, and we also request at least 24 hours' notice if you need to cancel or reschedule. We understand that sometimes, unforeseen events sometimes require missing an appointment, and we appreciate your cooperation.

Financial Options

We believe that cost should never stand between you and a healthy smile, so we work hard to make our treatments both effective and affordable. Your treatment plan will include a breakdown of all applicable fees, and we will inform you of all costs before treatment is administered.

To make payment as convenient as possible, we're proud to accept payments by cash, checks, and Visa, MasterCard, and American Express credit cards. In addition to direct payment, we also offer affordable financing plans both through our office and through CareCredit. No matter what your financial situation, our team will work hard to create a plan that fits your budget, and we'll carefully explain all your options.


We are committed to helping you get the maximum insurance benefits you're eligible for, but because insurance policies are complex and vary greatly, we can't guarantee the exact nature of your coverage. All we can do is make a good faith estimate and work to help you make the most of your benefits.

When you first visit our office, make sure to bring your insurance card with you so we can estimate your coverage. You'll need to tell us if you change insurance companies or join another employer's plan, and if you need an insurance referral, please bring the completed form with you to your appointment.

Our staff will do all they can to ensure you get the maximum from your insurance benefits, but remember that you are personally responsible for all charges from your treatment. We encourage you to contact us if your policy has not paid within a reasonable time frame. If we are not contracted under your insurance, we'll provide you with a copy of services and charges to file with your insurance claim form.

Schedule an Appointment with Your Lansing Area Children's Dentist

We've adopted these policies to help us provide the best possible care to each and every one of our patients – and if you or your child is ready to start on the path towards a beautiful new smile, we'd love to help. Contact us today to learn more about our practice and schedule a consultation with us. We can't wait to hear from you!